Post Sale CRMStronger Relationships. Repeat Business.
Manage the complete customer journey — from booking to possession and beyond.
Build lasting relationships after the booking with structured complaint management, AMC & warranty tracking, NPS surveys, possession coordination and 360° customer visibility — all in one platform.
Powerful Features to Grow Your Business
Every feature purpose-built for real estate businesses — save time, reduce errors and close more deals.
Service Request & Complaint Mgmt
Structured complaint ticketing with automatic assignment, SLA tracking and escalation. Photo-based resolution closure with full audit trail — every issue tracked to resolution.
Warranty & AMC Management
Manage all AMC contracts centrally with automated renewal alerts at 60, 30 and 7 days before expiry. Service scheduling, vendor coordination and compliance tracking.
360° Customer View
Complete customer profile — purchase history, payment status, all communications, documents and full service history in one unified view for every team member.
Omni-channel Communication
Centralised WhatsApp, SMS and email with every message logged, tracked and searchable — complete visibility and legal protection for all buyer communications.
NPS & Satisfaction Analytics
Automated CSAT surveys at key milestones. Real-time NPS dashboard, low-score escalation alerts and satisfaction trend reports for continuous service improvement.
Possession Management
Digital possession checklists, snag lists, fit-out coordination and automated buyer notifications — deliver a professional, memorable handover experience every time.
Complete Module Coverage
A fully integrated suite covering every touchpoint of your business workflow — all in one platform.
Ticket & Complaint Mgmt
- Multi-category complaint logging
- Priority & SLA assignment
- Technician dispatch module
- Photo-based resolution proof
- Escalation & re-open workflow
AMC & Warranty
- Asset warranty register
- AMC contract management
- Service reminder automation
- Vendor assignment workflow
- AMC renewal tracking
Automated Workflows
- Welcome kit automation
- Document delivery workflow
- Construction progress updates
- Possession preparation checklist
- Post-possession follow-ups
Customer Communication
- WhatsApp Business integration
- Email campaign builder
- SMS notification system
- Buyer portal announcements
- Bulk communication tracking
SLA & Escalation Mgmt
- SLA definition per category
- Automatic escalation rules
- Breach notification to mgmt
- Performance dashboards
- Resolution rate tracking
Reports & Analytics
- Customer satisfaction KPIs
- Complaint resolution reports
- Team productivity dashboard
- NPS trend analysis
- Revenue from repeat customers
Real Benefits for Real Businesses
Trusted by 1,000+ businesses across India. 30+ years of domain expertise. Cloud-native. Mobile-ready. AI-powered.
Improve Customer Satisfaction
Proactive communication and fast resolution build trust and dramatically improve NPS scores.
Build Long-term Relationships
Structured post-sale engagement converts one-time buyers into lifelong brand advocates and referral sources.
Reduce Response Time
Smart ticket routing and SLA escalation ensure every complaint is resolved within committed timelines.
Increase Repeat Business
Satisfied customers are 5× more likely to buy again. Track referrals and repeat purchases.
Boost Operational Efficiency
Automation of routine follow-ups and document delivery frees your team for high-value interactions.
Full Accountability
Timestamped audit trails and performance scorecards create accountability across your entire service team.
Up & Running in 4 Simple Steps
From demo to go-live — fast, smooth deployment with zero disruption to your operations.
Customer Data Import
Import your complete buyer database and project records to create comprehensive customer profiles immediately.
Portal Setup & Branding
Your branded buyer portal goes live with your logo, domain and workflows — ready to impress buyers from day one.
Automation Setup
Welcome messages, construction updates, demand alerts and NPS surveys configured for all lifecycle events.
Launch & Monitor
Go live. Weekly dashboards track satisfaction and resolution performance for continuous improvement.
Frequently Asked Questions
Yes. App, web portal, WhatsApp or phone — all feed into one ticketing system with auto-assignment and tracking.
All AMC contracts stored centrally with auto reminders at 60, 30 and 7 days before expiry — zero missed renewals.
Yes. Fully white-labelled with your logo, brand colours, custom domain and messaging.
Automated CSAT surveys at key milestones. NPS scores and individual feedback tracked in real-time on the dashboard.
Yes. All three modules are fully integrated — data flows automatically without any manual re-entry.
Ready to Transform Your Business?
Join 1,000+ companies. Book a free personalised demo — no commitment required.
Call / WhatsApp: +91 95998 37557 | admincrm@alicesoft.co.in