Privacy Policy
These terms govern support, services, delivery, ownership and liability for software products supplied by ASPL (Alice Group / AliceSoft) as part of your proposal.
Support Services Terms
All Products supplied by ASPL as part of this proposal are warranted for 12 months from the date of installation. Warranty covers free rectification of bugs, if any. Warranty maintenance will be restricted to restoring the system back to normal operation for the proposed system. After completion of the warranty period, the AMC would fall due.
Delivery & Implementation
Delivery will start within 7 working days after receiving 60% advance payment. Implementation of the order shall commence within 3 days of the buyer confirming readiness of hardware and operating system.
Services Provided
Software Training
ASPL will provide comprehensive training to all concerned staff of the company at the time of implementation.
Software Bug-Fixes
Any bugs / anomalies found in the software deviating from the software requirement will be rectified, and after rectification the software will be sent to the buyer through website, email or courier.
- If installation of the bug-fix warrants a site visit by a support person, ASPL will carry the same out. This service will be undertaken from Delhi only.
- If the bug found hampers day-to-day operations, it will be fixed within 24 working hours of receiving the detailed bug report.
- Other bugs of lesser severity will be addressed within one working week of receiving the bug report.
Minor Software Updates
Software updates within the same major version will be provided to the buyer through website, email or courier. If the update requires a site visit by support personnel, it will be combined with the subsequent scheduled visit.
AMC Services
The following services will be provided by ASPL during the AMC period:
- Facility to download the latest version of the software from the company website.
- All offline (telephonic) or online support.
- All troubleshooting help to maintain and sustain the system.
Product Ownership
The software product and all intellectual property rights in the software discussed in this proposal are owned by ASPL. The software product is licensed for use only in the buyer's predetermined office. The buyer will not transfer usage to any other company or person without written permission from ASPL.
Intellectual Property Rights
The intellectual property rights of the software, customized or otherwise, remain with ASPL. Misuse of the software product, or copying the same without prior permission, is liable for legal action and termination of warranty.
Liability
In no event shall ASPL be liable to the buyer for any direct, indirect, special, exemplary, incidental or consequential damages — including without limitation damages or loss for loss of profit, loss of data, cost of procurement of substitute goods, technology or services, or other damages whatsoever — however caused, under any cause of action arising directly or indirectly in connection with this license agreement, the licensing of the product, or its use of the product or otherwise.
For any questions about these terms, contact us at admincrm@alicesoft.co.in or call +91 95998 37557.